Telephony Introduction
In this guide, you’ll learn how to set up Telephony Integrations and their components.
Scheduling
Learn how to configure and manage scheduling to fit your business needs.
Tasks
Discover how to manage callback tasks efficiently and maximize their potential.
Categories
Set up categories to streamline task scheduling and improve organization.
Troubleshooting
Find solutions to common problems or learn how to report bugs easily.
Overview of Telephony Integrations
Telephony Integrations in TimeWise are designed to streamline your call management process by automatically creating callback tasks. These tasks can be scheduled based on your team’s availability, ensuring no calls are missed while reducing the workload during peak hours.
By integrating TimeWise with your telephony system, such as Xelion, you can:
- Handle incoming calls more efficiently.
- Automatically convert missed calls into scheduled callbacks.
- Provide a seamless experience for both your team and your customers.
Key Components
Tenant Connection
Connect your telephony platform (e.g., Xelion) to TimeWise to enable seamless data flow.User Management
Set up and link your team members to ensure proper task assignment and call routing.Task Scheduling
Use the built-in scheduler to align callback tasks with your team’s availability.Call Queues
Optimize call handling by configuring internal numbers or queues for efficient routing.
Next Steps
Start by connecting your telephony platform and setting up your schedule. For detailed instructions, explore the specific sections linked above.
Need help? Visit our Troubleshooting page for common issues and solutions.