Platform Management
Plainwise offers powerful tools for platform management, including real-time status monitoring and robust backup functionalities. These tools are designed to help your organization ensure continuity and be prepared for unexpected situations.
Why platform management is important
Platform management with Plainwise helps your organization to:
- Ensure service reliability: Real-time insight into the status of our services.
- Guarantee operational continuity: Thanks to access to backups, you can continue managing appointments even during outages.
- Improve efficiency: With clear tools, you can quickly respond to problems and take recovery actions.
What can you manage with Platform Management?
Plainwise offers two important tools for platform management:
1. Status Page
The status page at status.plainwise.com provides real-time updates on the availability and performance of our services. You can:
- View the current status of services.
- Subscribe to notifications for updates and incidents.
- Use data to proactively track problems and inform customers.
Want to know more? Check out the Status Page.
2. Backups
The backup system at backup.plainwise.com ensures that you have access to important data during outages. This system allows users to download made appointments in CSV format, so you can continue your activities.
Important to check
It's essential that you set up the backup functionality correctly. Without proper configuration, the backup system won't work and you can't retrieve data during outages.
Follow the instructions at Backup Setup to ensure everything works properly.
The main functionalities are:
- Availability during outages: Download appointments even if the portal is temporarily unreachable.
- Data in a user-friendly format: CSV files that are easy to import into other systems.
- Quick access: A clear interface to quickly find and use data.
Want to know more? Check out the Backups page.
Practical examples of platform management
Example 1: Hosting interruption
- Status page: Reports a temporary outage of one of the services.
- Action: You receive a notification and immediately inform your customers about the expected resolution time.
Example 2: Portal not reachable
- Backup system: You download a CSV file with all appointments for the day.
- Action: Share the appointments with your team and continue serving customers until the portal is available again.
Frequently Asked Questions
How often are backups updated?
Backups are automatically updated and contain all data up to the moment of the last synchronization.
Can I personalize status page notifications?
Yes, you can set notifications per service or incident type and receive them via email or SMS.
Always prepared
Use the backup system at backup.plainwise.com to always keep important appointments accessible, even during outages.
How do I download a CSV file?
Log in to backup.plainwise.com, select the desired backup, and download the CSV file via the available interface.
With this adjustment, there's a clear warning right after the backup explanation to emphasize the importance of configuration. Let me know if further changes are needed!